Privacy policy
What we collect when you use this site, why, and what you can ask for.
Who is responsible
Mécanique 3A, 703 Rue Notre-Dame, Repentigny, Quebec J6A 2X1, is responsible for the personal information collected on this site.
The person in charge of protecting personal information is the shop's management. To reach them: info@mecanique3a.com or (438) 395-3392.
What we collect
Only what you give us:
- Estimate request: your name, phone number and email; your vehicle's make, model, year and mileage, its VIN if you provide it; the description of the problem and any photo you attach.
- Booking: your name, phone number and email, and the service and time you choose.
- Chat: your name, phone number and message.
When you call or email us, we keep what we need to answer you. Like any web server, our host also records basic technical data (IP address, browser type, page requested) to run and protect the site.
What we use it for
- Preparing your estimate and sending it to you.
- Booking, confirming, rescheduling or cancelling your appointment.
- Contacting you about your vehicle and answering your questions.
We don't use it for anything else without your consent. We don't sell or rent your information.
Your consent
By sending a request, booking or writing to us, and checking the box provided, you agree that we use this information for the purposes above. You can withdraw your consent at any time by writing to info@mecanique3a.com.
Who has access
Only the members of our team who need it to serve you. To run the site, we use providers that process this information on our behalf:
- Netlify: hosting the site and receiving estimate requests.
- HighLevel (LeadConnector): booking, chat, confirmation emails and our customer list.
- Google: the map at the bottom of the pages. It loads from Google, which applies its own privacy policy.
Outside Quebec
These providers may store information on servers outside Quebec, including in the United States. It is protected there by security measures, but may be subject to the laws of those places.
Cookies
This site uses no advertising cookies and no audience measurement tools. The chat, the booking calendar and the map are provided by third parties and may use cookies or local storage they need to work. You can block them in your browser; the chat and the calendar may then stop working.
How long we keep it
As long as needed for the purposes it was collected for, or longer if a law requires it. After that, we destroy it or make it anonymous.
Security
The site is encrypted (HTTPS) and access to the information is limited to the people who need it. If a confidentiality incident presents a risk of serious injury, we notify the people concerned and the Commission d'accès à l'information.
Your rights
You can ask us:
- to see the information we hold about you;
- to correct it if it's inaccurate or incomplete;
- to withdraw your consent;
- to receive the information you gave us in a common computer format.
Write to us at info@mecanique3a.com. We answer within 30 days of receiving your request. If you're not satisfied with our answer, you can contact the Commission d'accès à l'information du Québec.
Changes
If this policy changes, the new version is posted on this page, with its date.